Frequently Asked Questions

Naiya.ng is a premium classified e-commerce marketplace designed to connect buyers and sellers across Nigeria for a safe, transparent, and efficient trading experience.

Unlike traditional stores, Naiya is a community-driven marketplace. we focus on direct negotiation, providing advanced tools like side-by-side product comparison, and detailed store analytics for sellers to help them grow their business.

Yes, basic listing and browsing are completely free. We also offer optional premium promotional services to help sellers increase their visibility.

Yes, Naiya is available on both Android and iOS platforms, allowing you to buy and sell on the go with ease.

Simply click the "Sign Up" button on our homepage. you can register using your email address or use your Google or Facebook account for a faster signup experience.

Go to the login page and click "Forgot Password". Enter your registered email, and we will send you a link to reset your password securely.

To maintain a trusted community, we recommend users have only one account. This helps build a consistent reputation through reviews and successful transactions.

If you wish to close your account, please contact our support team. We will guide you through the process and ensure your data is handled according to our privacy policy.

You can use our advanced search bar at the top, browse through specific categories, or use smart filters (price, location, condition) to find exactly what you need.

On any listing page, you will see "Chat" and "Contact Seller" buttons. We recommend keeping all conversations within the Naiya platform for your security and to have a record of your negotiation.

NO. We strongly advise never paying for an item before you have physically inspected it. Meet the seller, verify the item condition, and then complete the payment.

Always choose a well-lit, public location with many people around, such as a shopping mall, a busy petrol station, or a cafe. Never meet in private or secluded areas.

Look for the "Compare" icon on product listings. You can select up to 4 items to see their features, prices, and specifications side-by-side to make the best choice.

On any seller's storefront page, click the "Follow" button. You will receive notifications whenever they post new listings, helping you stay updated on your favorite sellers.

You can find your "Recently Viewed" ads in your profile section on the mobile app or web portal. This allows you to quickly get back to items you were interested in.

Click the "Sell" button, upload high-quality photos from different angles, write a clear description, set a fair price, and choose the correct category to attract the right buyers.

Use clear, bright photos, provide a detailed and honest description, and consider using our promotional services to feature your ad at the top of search results.

For active sellers, a storefront is a dedicated page that showcases all your active listings, your store logo, and customer reviews, helping you build a professional brand on Naiya.

Ads may be rejected if they violate our policies, contain prohibited items, have low-quality images, or provide misleading information. You will receive an email with the specific reason for rejection.

You can define your own return and refund rules in the "Settings" section of the Seller Portal. Having a clear return policy builds trust and encourages buyers to choose your store.

Use the "Analytics" tab in your Seller Portal dashboard to see real-time data on how many people have viewed your ads, started chats, or saved your items.

From your seller dashboard, select the ad you want to boost and click "Promote". You can choose from various packages designed to increase your ad's reach.

"Top Ads" keep your listing at the very top of its category, while "Boosting" ensures your ad appears more frequently in relevant search results and user feeds.

We accept secure payments through Paystack and Flutterwave, allowing you to pay via card, bank transfer, or USSD.

Be cautious of "too good to be true" prices, users who pressure you for quick payment, or anyone asking for upfront "commitment" fees or shipping costs before you see the item.

Use the "Report" flag available on every ad page and user profile. Our safety team reviews all reports and takes swift action against fraudulent accounts.

Our team investigates the report. If a violation is found, the ad will be removed, and the user may be permanently banned from the platform.

Strictly prohibited items include weapons, drugs, stolen property, counterfeit goods, adult content, and any items that violate Nigerian laws.

No, Naiya is a connector platform. Buyers and sellers are responsible for agreeing on a safe pickup or delivery method that works for both parties.

Since transactions happen directly between users, refunds must be settled between the buyer and seller. This is why we insist on inspecting items before payment.